Shipping & Handling

  • Orders are processed within 24 hours and are generally scheduled for delivery after the order is confirmed.
  • Timely delivery is subject to the availability of stocks and payment authorizations.
  • We charge Flat 125 Rupees as shipping on all domestic orders.
  • Actual delivery time is 3-5 working days for orders placed nationwide.
  • Our delivery agents will make two attempts to deliver a parcel.

 

Returns & Exchanges

We facilitate all our clients to exchange their ordered items, provided they have made the purchase in Pakistan, online or at any of our store.

  • Any Article purchased online in full price can be exchanged within 15 days of receipt from the courier.
  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
  • All exchanges based on personal preferences will be charged delivery fee of PKR 125/- and return will solely be customer's responsibility.
  • Colors may vary slightly from the original ones due to shoot purposes. Such exchange requests cannot be catered.
  • Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at info@froggle.pk If the article is not used, all tags are intact, packing is in its original condition and you have the original invoice with you, then you are good to go ahead with the exchange.
  • Articles purchased on discount/sale are not qualified for exchange or return.
  • There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
    1. Exchange requests are made outside the specified time frame.
    2. Product is damaged because of use.
    3. Product has tampered.

We offer cash refunds, or you will be issued a coupon of the same value valid for Online Store ONLY, which you can use to buy now or in the future provided it falls in the categories defined above.

The fastest way for exchange is that you can contact our customer service department by emailing us at info@froggle.pk or you can call us at +923220847289. Provide all the required information to our friendly representative and if all the conditions met, we will schedule the pick-up from your doorstep. At Froggle, we look at each dispute on a case-by-case basis and tries to be fair to both parties.